Support & FAQ

Our dedicated support team is here to assist you every step of the way, ensuring prompt and reliable assistance to address any queries or issues you may encounter.

Frequently Asked Questions

Find answers to commonly asked questions in our comprehensive FAQ section, providing you with quick and easy access to valuable information and solutions.

Our membership system is very simple and easy to use. You can sign up for available packages or by single tool membership. Once payment is confirmed via PayPal it’s activated instantly. If you want to make payment via manually payment methods like JazzCash, EasyPaisa, or Bank Transfer, You need to send us payment proof and after verification, our support team agent will activate your account..

AquaXoneTools does not allow you to share account access with any 2nd user (no matter friend, family or office colleague). “One account, one user access”. If you share access then the account will be automatically blocked by our system.

No, although we try our best to provide maximum uptime as it’s our business, however, sometimes tool provider block accounts, sometimes limit exceeds and sometime due to an update from provider tools might not work properly, although we try our best to provide maximum uptime to our users.

It depends how you use tool, if you do research via using tools, other users won’t be able to see your data, if you monitor any data in tools, in that case other users might see your data. History is protected and can’t be seen by others. Our system is 101% secure for users data and we have no logout issues if any other user login. You can access our service anytime from anywhere..

Our service works on Windows & Mac both. If any tools do not support Mac, we offer our user Remote Desktop service Free to access windows based tools on Mac.

f you do not like our service you can request a refund with 24hrs of sign up. After 24hrs you can’t claim a refund as this is a group buy service. If your account is terminated or suspended or blocked due to any violation of our terms and condition user can’t claim a refund.

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